Warranty Policy

At IntercomX, we are committed to providing high-quality referee communication systems. All our products are carefully tested before shipment to ensure reliability and performance.

This Warranty Policy outlines the terms and conditions regarding product coverage and support.

1. Warranty Coverage

All IntercomX products come with a 12-month limited warranty from the date of delivery.

This warranty covers:

Manufacturing defects in materials and workmanship
Functional failures under normal use
Audio or connection issues not caused by external damage

If a defect occurs during the warranty period, we will replace the defective unit free of charge.

2. What We Will Do

If your product is confirmed to be defective under warranty:

We will send a replacement unit (no repair required)
No need to return the defective item in most cases
Shipping cost for replacement will be covered by IntercomX

Our goal is simple: fast replacement, no hassle

3. What Is Not Covered

This warranty does not cover:

Damage caused by misuse, abuse, or improper operation
Water damage or exposure to extreme conditions
Physical damage (drops, impact, crushed units, etc.)
Unauthorized modifications or repairs
Normal wear and tear (e.g., battery aging, accessories)
Loss or theft

Products used outside their intended purpose are also not covered.

These exclusions follow standard industry practices for electronics warranties

4. Warranty Conditions

To qualify for warranty service:

You must be the original purchaser
Provide a valid proof of purchase (order number, invoice, etc.)
Contact us within the warranty period

This warranty is non-transferable.

5. How to Claim Warranty

To submit a warranty claim, please contact us via email:

Email: [email protected]

Please include:

Order number
Description of the issue
Photos or videos showing the problem

Our support team will respond within 24–48 hours.

6. Warranty Processing Time

Issue review: 1–2 business days
Replacement shipment: 2–3 business days after confirmation

We aim to resolve all warranty claims as quickly as possible.

7. Limitation of Liability

IntercomX shall not be liable for:

Any indirect or consequential damages
Loss of use during the warranty process
Any costs beyond the product value

Our liability is limited to replacement of the product only.

8. Policy Updates

IntercomX reserves the right to update this Warranty Policy at any time.
The latest version will always be available on this page.

9. Contact Us

If you have any questions about our warranty: