Frequently Asked Questions
| Do I need to pay customs duties? |
Customs duties are usually paid by the logistics agent, and you do not need to pay again after placing an order. You only need to wait to receive the package. Except for special circumstances. Some countries or logistics channels require recipients to pay customs duties, such as Brazil. |
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| Do I need an account to place an order? |
This site supports direct ordering, so you can place an order without registering an account. Please fill in the correct email address during checkout so that you can receive order delivery information. If you do not receive the email, please check the spam folder. If you have registered an account, you can also check the order status in your account. |
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| What payment methods are available? |
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| Why does my payment fail? |
If a credit card payment is declined, it may be due to insufficient funds in your account or rejection by the bank. We recommend that you change to another bank card or payment method. |
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| What shipping methods are available now? |
The default logistics channel is YunExpress or 4PX. Some orders may use other delivery channels. If you need to ship via DHL, you will need to do the customs clearance and pay the duties by yourself. Please contact us first. |
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| How do I enter a shipping address? |
Enter your billing and shipping addresses on the checkout page. Generally, the billing address will be the default shipping address. Please fill in the accurate delivery address and zip code, otherwise it may cause delivery failure and delay. If you are not sure of the zip code, you can check it through Google Maps. |
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| How long will it take to get my package? |
The estimated delivery time of the default logistics channel (YunExpress or 4PX) is 6-15 days, except for special circumstances. The delivery time of DHL is 5-10 days. Notice: The delivery time of all channels is an estimate. In the actual delivery process, there may be delays due to various reasons (such as weather, flights, customs clearance, etc.). |
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| Who should I contact if I have any queries? |
You can leave a message via Contact Us. You can also send an email directly to [email protected] You can also add our WhatsApp: +8615920382123 |